Web Accessibility

The Cheesecake Factory is committed to providing a welcoming and accessible digital experience for all our guests. Our efforts follow the guidance of the World Wide Web Consortium (W3C), including the Web Content Accessibility Guidelines (WCAG), as well as other best practices for usability and accessibility.

We regularly test our digital channels using a variety of assistive technologies. Our testing team includes guests with disabilities who are experienced users of assistive tools, helping us ensure our platforms are as inclusive and easy to use as possible.

If you are a guest with a disability, or are assisting a guest with a disability, and encounter difficulty accessing or navigating our digital channels, please contact us. To help us assist you efficiently, please include:

• Your contact information

• The web page or location where you experienced difficulty

• A brief description of the issue, including the type of assistive technology you were using

Please note: This email address is dedicated to accessibility-related concerns and is monitored by The Cheesecake Factory’s Digital Accessibility team. For inquiries unrelated to digital accessibility, we encourage you to visit our Contact Us page or (818) 871-3000 ext. 3281, where our Guest Services team will be happy to assist you.