Frequently Asked Questions

The following topics are based on our guest's inquiries. We update this list regularly to reflect frequently asked questions.

Banquet Facilities in Redondo Beach

Our restaurant in Redondo Beach has private dining space available for parties, wedding receptions, entertaining and meetings.


Click here for more information.

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Birthday Celebrations

The Cheesecake Factory is the perfect place to celebrate a birthday! Just let your server know that a birthday is being celebrated and, at the end of your meal, the birthday guest will be presented with a complimentary scoop of ice cream with a lit candle accompanied with a "Happy Birthday" song from our staff. In addition, we also offer our birthday guests the option to purchase a slice of cheesecake, which will arrive on a plate decorated with a birthday greeting in chocolate sauce.


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Corporate Office

The Cheesecake Factory Incorporated
26901 Malibu Hills Rd.
Calabasas Hills, CA 91301

Phone: (818) 871-3000
Fax: (818) 871-3001

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Donation Requests

Thank you for considering The Cheesecake Factory for your organization’s charitable donation. The Cheesecake Factory proudly supports charitable organizations in our restaurants' local community. Please contact the general manager at your local Cheesecake Factory restaurant to see if charitable funds are currently available. Please note that The Cheesecake Factory Incorporated does not make cash donations nor sponsors events. For more information please see our Charitable Giving Section.


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Dress Code

The Cheesecake Factory is an upscale, casual dining restaurant, so please dress in a manner that is comfortable for you!


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Franchise Information

Thank you for your interest in The Cheesecake Factory Incorporated. Our full-service restaurants in the U.S. are Company owned and operated.

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Fraudulent Online Gift Card Promotion

We were recently made aware that fraudulent offerings of The Cheesecake Factory gift cards are appearing as "pop up" ads or being sent directly to our guests' e-mail via "spam" mailings. These fraudulent messages promise one of our gift cards in exchange for filling out a short survey and providing your email address and other contact information. PLEASE BE AWARE THAT THE CHEESECAKE FACTORY DOES NOT SPONSOR OR ENDORSE THIS ACTIVITY, HAS NO ASSOCIATION WITH THE PERSONS WHO ARE PERPETRATING THIS FRAUD, AND IS MAKING EVERY EFFORT TO STOP THESE ACTIVITIES. While we are unable to honor these fraudulent gift cards, we would like to hear from you if you have experienced this activity by filling out our comments section. You may confidently buy our gift cards at any of our restaurants, or on our website by clicking here.


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Gift Card Balances

To check the balance of your gift card, click here. If you are having difficulty checking it, please call 1-888-891-2429 which is answered 24 hours a day, 7 days per week.

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International Global Development

We are selectively reviewing opportunities to partner with highly experienced, well-established companies for our expansion into international markets. We currently have one licensing agreement in place for the Middle East. This agreement provides for the development of 22 restaurants by 2016 in five countries – United Arab Emirates, Kuwait, Bahrain, Qatar and the Kingdom of Saudi Arabia – with the opportunity to expand the agreement to include other markets in the Middle East and North Africa, Central and Eastern Europe, Russia and Turkey.

Please direct all inquires regarding international development to Globaldevelopment@thecheesecakefactory.com.
All inquiries must be made in writing.

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Large Parties

Our floor plan allows us to easily seat large parties.


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Menu Advertisement

Our menu advertising is handled exclusively by Menu Dynamics, an independent contractor. For advertising information, please call Menu Dynamics at (800) 636-8238 or visit www.menudynamics.com.


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Menu Changes

The Cheesecake Factory revises its menu twice a year to reflect what America wants to eat, and to keep our menu new and exciting for all of our guests.

Please click here to find our New Selections.


 

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Menu Items for Children

We are pleased to offer special menu items for children 10 and younger, please ask your server for details. For our youngest guests (those in a highchair) we offer a complimentary 'Baby Plate' with slices of banana, fresh bread and a fresh orange.


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Nutritional Information

At this time, we do not provide nutritional information for our menu selections on our website. We pride ourselves on using only the freshest and finest ingredients available. Everything on our menu is made in-house on a daily basis so that we can maintain the highest food quality standards.


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Planned Openings

For a list of restaurants that will open in the near future, please visit our Future Locations page.


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Pricing

The Cheesecake Factory is proud to offer our guests outstanding menu variety, service, food quality, and generous portions at a great value. Prices range from $3.95 to $31.95. Prices may vary in Hawaii. During lunch, many items on our menu are offered at "Lunch-Sized Portions" at a lower price.

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Real Estate Inquiries

For all inquiries, please contact Blatteis and Schnur at 310-282-5300.


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Recipes

We receive many requests for our delicious menu recipes. At this point, The Cheesecake Factory recipes are proprietary and we do not share them outside of our own kitchens. One day we will publish a cookbook featuring our recipes. In the meantime, please join us for a delicious taste of The Cheesecake Factory!


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Restaurant Artwork and Decor

Part of The Cheesecake Factory experience is enjoying our distinctive decor. This is where we add our color and fun, from the Egyptian columns and hand-blown lighting fixtures, to the dark cherry wood and brass accents. Common decor themes found throughout The Cheesecake Factory restaurants are our murals, created by Mary D’Astugues, a former manager who launched the trend at our Redondo Beach location in 1988. These distinct murals add panache and a unique touch to each Cheesecake Factory location.


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Restaurant Design

All of our restaurants are designed in-house. For all inquiries, please contact our development department at design@thecheesecakefactory.com.


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Restaurant Reservations

The Cheesecake Factory restaurants do not take reservations. We seat guests in the order that they arrive once the entire party is there.


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Special Dietary Concerns

We will do our best to accommodate any special health and/or dietary requirements that our guests may have. When placing your order, just inform your server of your special requests and we will be happy to offer substitutions.


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Student Inquiries

Thank you for your interest in The Cheesecake Factory Incorporated. Due to the volume of requests that we receive, we are sorry that we are unable to give interviews for school projects or answer specific questions which are not addressed on our website. Company information can be found in the "About Us" and "Investor" sections of our website. In the "Investor" section, please refer to our most recent Annual Report and Form 10-K as filed with the SEC. To access the Form 10-K document, select the "SEC Filings" option on the "Investor" page. Additionally, many articles about The Cheesecake Factory can be found online by doing a general keyword search on a search engine like Google. We wish you the best with your project!


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To Go

Our entire menu, including our cheesecakes and other desserts, are available "To Go"! You may place your order in advance by calling your local Cheesecake Factory restaurant directly or order at the bakery counter when you arrive. Print Menu. In addition many of our restaurants offer Curbside To Go Service, check to see if your local restaurant offers this feature. Location Finder.


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Wedding Cakes

The Cheesecake Factory no longer produces wedding cakes.


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