We’ve got answers! Whether it’s your first time dining (Welcome!) or your 101st time (Welcome Back!), we know you might have questions. Here are answers to some of our guests’ most Frequently Asked Questions (FAQ). And if you have other questions or a concern about one of our restaurants, please Contact Us. We love to hear from our guests!
VISITING OUR RESTAURANTS
1. Do you accept reservations?
Most restaurants accept large party reservations on a limited basis for dining during quieter times (such as weekday afternoons or early lunch immediately after we open). We usually do not take reservations for dining during busy times such as evenings, weekends or holidays. We seat guests in the order that they arrive once the entire party is present.
2. When is a good time to visit if I don’t have a lot of time?
Arrive early or dine late! Most restaurants are busiest from 12 - 2PM and 6 - 8PM on weekdays. Weekends can be busy all day. Our entire menu with full service is always available at our self-seating “high top” tables located in our bar areas. Also, almost everything on our menu can be ordered as takeout by phone or at our bakery counters. Most locations offer Curbside To-Go service. Call ahead, pull up, call us and we’ll run your food out to you.
3. Can you accommodate large parties? Private functions?
Yes! Our open floor plans allow us to easily accommodate large parties. Many restaurants accept reservations for large parties on a limited basis at quieter times (see above).
Some restaurants offer private dining rooms or banquet facilities. See our Locations page or call your local restaurant for details.
4. Do you have takeout? Delivery?
Almost everything, including our cheesecakes and other desserts, is available for takeout! You may place your order in advance by calling the restaurant directly or by ordering at the bakery counter when you arrive. In addition, many of our restaurants offer Curbside To-Go Service, where we deliver your food to your car! Check to see if your local restaurant offers this service on our Locations page or call for details.
Sorry, we do not offer delivery other than Curbside To-Go.
5. Do you cater?
Yes! Most of our restaurants offer our amazing catering menu. Choose from specialties, salads, pizzas and pastas, perfect for your home or office. Or choose from our Party Packages that serve 8-10 guests. All catering orders are served with our sourdough and whole wheat baguettes. Your meal is perfectly packaged and easy to serve with everything you need. Catering beverages are also available. Check to see if your local restaurant offers Catering on our Locations page or call for details.
6. Do you do anything special for guests celebrating a birthday or other special occasion?
The Cheesecake Factory is the perfect place to celebrate! If you order dessert, we’ll personalize the plate with "Happy Birthday" (or Anniversary, Good Luck, etc.) and your special guest’s name written in chocolate or caramel. We decorate the plate with candy confetti and place a candle on top. Or, we offer a complimentary birthday sundae with a tiny “scoopette” of vanilla ice cream, fudge, and top it with a crown of whipped cream, confetti pieces and a candle.
7. What is the dress code?
We are an upscale, casual dining restaurant. Be comfortable and feel free to come as you are! Just come hungry!
8. Can you accommodate strollers and wheelchairs?
Of course! All our restaurants are happy to accommodate.
9. Are service animals allowed?
Yes! We welcome all service animals in all our restaurants. Sorry, no pets allowed.
10. Is it OK to bring babies and children?
Absolutely! If you need a kids’ menu, high chair or booster seat, please ask your host or server. We also have changing tables for infants in both men’s and women’s restrooms (or in our family restrooms).
11. Do you have Wi-Fi?
At this time our restaurants do not offer Wi-Fi.
12. What’s on your menu?
If you want it, we have it! Choose from more than 200 menu items including appetizers, pizzas, salads, pastas specialties, fish and seafood, steaks and chops, burgers, sandwiches and our legendary cheesecakes and desserts. The entire menu is available all day, too. Our portions are large, but we don’t charge for sharing. Whether you’re hosting a business lunch or celebrating with the whole family, we have something everyone.
13. How much does it usually cost for lunch or for dinner? Drinks?
Our entire menu is available all day. Lunch selections start at $8.95. Lunch-Sized Portions of our salads, pastas and some specialties are also available until 5PM. Dinner selections start at $12.95. Small Plates & Snacks as well as Appetizers start at $4.50 and are fun to share. Desserts, including our legendary cheesecake, start at $6.95, but may vary by location. Prices for alcoholic beverages may vary by location, but wines by the glass start at $7.95.
14. Do you have menus in other languages or formats?
All restaurants have large print and Braille menus. A few restaurants offer menus in Spanish, Japanese, Chinese and Korean. Please ask your server for details.
15. How often do you change your menu?
We update our menu twice a year to keep our menu fresh and exciting for all our guests. Please click here to see our newest items.
16. Is there a kids’ menu?
We are pleased to offer a wonderful menu for children 10 and younger. Please ask your host or server for a Kids’ Menu. For our youngest guests (those in a booster or highchair) we offer a complimentary “Baby Plate” with slices of banana and fresh bread to keep them busy and happy.
17. Where can I find nutritional information?
We take pride in serving only the freshest and finest ingredients available. Everything on the menu is made from scratch in-house every day so that we can maintain the highest food quality standards. Where required by law, we provide complete nutritional information in our restaurants. At this time, we do not provide this information on our website.
18. Do you have special menus for guests with food sensitivities?
We offer a variety of substitution options and always do our best to accommodate special requests to prepare your meal just the way you like it. In addition, almost all our restaurants offer a gluten free menu. When ordering, please inform your server of your needs and we will try to accommodate.
19. Do you have any low-calorie items?
Our SkinnyLicious® menu is always available and features more than 50 dishes that have fewer than 590 calories each. Choose from appetizers, flatbreads, salads, specialties and cocktails.
20. How do I advertise in your menu?
Menu advertising is handled by Menu Dynamics, an independent contractor. For advertising information, please call Menu Dynamics at 800-636-8238 or visit www.menudynamics.com.
21. Do you sell gift cards?
What a great gift! We proudly offer traditional plastic gift cards on our website or at any of our restaurants. Or if you prefer, you can send an eGift Card by email anytime. Click here to visit our Gift Cards page. You may also purchase our plastic gift cards at many well-known grocery stores, drug stores and other retailers, as well as some mall kiosks.
22. How do I check the balance on my gift card?
To check the balance of your gift card online, click here. If you are having difficulty checking it or if your card does not have a PIN, please call our gift card hotline at 888-891-2429, available 24 hours a day, 7 days a week.
23. May I use my Cheesecake Factory gift card at Grand Lux Cafe? Only The Cheesecake Factory gift cards may be used at The Cheesecake Factory restaurants.
24. What is a “Slice of Joy” card?
A Slice of Joy card is a limited-time promotional offer redeemable for a complimentary slice of cheesecake or layer cake. It is usually distributed during the winter holidays when making a qualifying purchase of a gift card.
25. How can I get the latest scoop on The Cheesecake Factory?
Find out all our latest information by following us on Facebook, Twitter, Instagram or Pinterest. Or sign up for our email newsletters to find out about our newest menu items, recipes, giveaways and more!
26. What is National Cheesecake Day and when is it?
National Cheesecake Day (July 30th) is a holiday celebrating our favorite dessert! For the past few years we have celebrated it by introducing a new cheesecake creation and extending our guests a special offer in our restaurants.
27. Where can I get the recipes for your cheesecake or other menu items?
Are you kidding? Sorry, our recipes are proprietary. However, we have created at-home recipes of some of our favorite dishes that you may try. Click here to visit our Recipes page.
28. Can I buy your cheesecakes outside of your restaurants?
Yes, you can purchase some of our most popular cheesecakes online here. Or, you can find our same delicious cheesecake recipe made slightly smaller to enjoy at home at select warehouse stores and grocery stores nationwide.
29. Can you cater my party or meeting?
Yes! Most of our restaurants offer our amazing catering menu. Choose from specialties, salads, pizza and pastas, perfect for your home or office. Or choose from our Party Packages that serve 8 – 10 guests. All catering orders are served with our sourdough and whole wheat baguettes. Your meal is perfectly packaged and easy to serve with everything you need. Catering beverages are also available. Check to see if your local restaurant offers Catering on our Locations page or call for details.
30. When is The Cheesecake Factory opening in my area?
For a list of restaurants that will open soon, please visit our Coming Soon page.
31. What do your restaurants do with extra food?
The Cheesecake Factory is doing its part to help fight hunger. The Harvest Food Donation Program collects and donates surplus food from our restaurants to feed hungry people. Because we prepare everything on the menu using fresh ingredients delivered daily, we donate goods that no longer meet our gold standard, but are still wholesome and entirely consumable to agencies that support local soup kitchens, shelters, transitional housing and after-school programs.
32. Do you make charitable donations?
We established The Oscar & Evelyn Charitable Foundation to unite our caring and conscientious staff members in charitable causes. Our Foundation donates to non-profit hunger organizations and other charities to support communities throughout America. To find out more about our Foundation, please visit our Charitable Giving page.
We also give back to our communities all year long by donating gift cards to various charitable groups and events. Please contact the General Manager at your local restaurant for information. Please note that none of our restaurants makes cash donations or sponsors events.
33. Where is your corporate office?
The Cheesecake Factory Incorporated
26901 Malibu Hills Rd.
Calabasas Hills, CA 91301
For all real estate inquiries, please contact Blatteis and Schnur at 310-282-5300.
34. Do you franchise?
All restaurants in the U.S. are company owned and operated.
35. Do you have restaurants outside the U.S.?
We currently have two licensing agreements for the Middle East and Latin America. We are selectively reviewing opportunities to partner with highly experienced, well-established companies for our expansion into other international markets. Please visit our Global Development page for more information.
Please direct all licensing inquiries to email@example.com.
36. Can I interview someone who works at The Cheesecake Factory for my student project?
We’re sorry, but we can’t give interviews or answer questions for school projects. Company information can be found on the About Us and Investors pages of our website.